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Terms & Conditions

Please read this form and assure all items are properly addressed. Print this form and Fax, or otherwise return it to your European Natural Stone Representitive when you are ready to proceed to the next phase of installation.

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1.
The color selected by the customer is ___________________________
The backsplash height selected is ______________________________
The edge detail style selected is ________________________________
2.
The estimate generated from plans may fluctuate after site measurements.
3.
All base and wall cabinets must be installed and secured to the wall before ANY appointments. We do not level or adjust cabinets. Adjustments are the responsibility of the homeowner. European Company will note cabinet problems to customer at field measure and/or installation of countertop.
4.
Appliance garages and cabinets that sit on top of counter must be installed after countertop is installed. The customer is responsible for moving any appliances prior to counter top installation.
5.
Sinks, cooktop, stove, hood, microwave, faucets (If going through counter) must be on site at time of template. (Hood or microwave must be in place if ordering full splash) Save templates of new sinks for installer to take. The countertop installers will set the kitchen sink. (They will not install or connect faucets or bathroom sinks)
6.
Do not schedule other trades on same day as our appointments. Plumbing disconnect must be scheduled the day before we do demolition. Allow 2 days for the install of countertop
European does not do plumbing or electrical work. Therefore the homeowner is to do the work or hire a licensed plumber and/or electrician.
7.
No wall work such as finish drywall, painting or wallpaper should be done until after countertop is installed.
8.
If another material is planned for the splash, We need to know the thickness of the material and the method of installation
9.
Customer is aware and understands that natural stone varies slightly in color and shade
from production to production. Color samples may vary slightly form current production on hand. The random pattern of color variation in each slab is an inherent property of natural stone. Due to the promotion there will be NO SLAB APPROVALS.
10.
Remodeling causes dust. We will contain dust as well as our equipment will allow.
To keep dishes clean, remove from cabinets. At all appointments clear out under sink and clear off countertops. A work area must be available for workers.
11.
Customer must be present for field measure (template) appointment. Any questions must be asked at this time and no changes can be made after the field measure (template). After the template, any discrepancies between contract and actual measurement will be reviewed. Any changes at any appointment may affect the countertop installation date.
12.
Seam location is determined by the field measurer (templater). Placement is governed by the slab size, access, strength of material to insure safe delivery, installation, and serviceability of finished product to the end user. Seam location can't be changed by the homeowner.
13.
Customer must be present at install. Installers are required to present approval survey to customer and obtain signature
14.
No work will be done on Sundays or Holidays. Installer will contact customer within 2 business days to discuss readiness for appointment dates. Installer must have received Purchase order and plans with dimensions in order to set dates. All appointments will be scheduled between normal business hours.
15.
Overhang support will be provided by the customer. (Corbels etc.)
16.
If customer finds he will not be ready at appointed time, he must call 24 hours ahead and postpone the date. Otherwise there will be a trip charge of $200.00 incurred. There will be an additional charge incurred if the installation of the countertop is on the 2nd. Floor and above. This includes hard access sites (apartments, high rise buildings, etc.).
17.
The contract covers providing a finished product (kitchen, bath top, etc.). It does not include any remnants or cutout pieces to be saved or provided to customer.
18.
The customer is aware that countertop installers are not responsible for any plumbing work, such as disconnecting or re-connecting the drains, faucets, and other items related to the countertop installation. It must be done before demolition and subtop.
19. If the customer decides to do their own demolition of their existing countertop it must be done before subtops can be installed, the installers will not haul any of the debris. Surface for subtops must be clean and all cabinet repairs must be made prior to subtop installation. Adequate support must be installed at all open areas (dishwasher, open corners, etc.).
20. Any discrepancies on pricing, dates, and installation issues must be directed to the store where the countertops were purchased.
 
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Customer (print name)
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Salesperson
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By Signing below I acknowledge that I have read and accepted the Terms & Conditions above.
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Signature
Date

 

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